This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your return policy, product warranty info, shipping and returns, etc. Check out the examples below.
How do I get my glove to you?
You are more than welcome to send it any way you like. The least expensive would probably be USPS Priority Mail or UPS ground depending where you are shipping from.
The address to send your glove to is:
GloveRelacer.com
2601 Cartwright Rd. Ste. D #248
Missouri City, TX 77459
Do you have a physical shop or are you online only?
I do work out of my home and will gladly meet customers but be sure to email me through the Contact Form.
Do you guarantee your work?
Absolutely. If your laces break under normal playing conditions within 12 months, that lace will get relaced for free.
How long will the Relace/Repair process take?
The process usually takes 1-3 days from the day we receive your glove.
What color laces to you currently use?
We currently use Black and Tan laces the most; colored laces are also available. Please check on the order page for the colors, but it may incur an additional cost and/or may require extra time to receive the lace. If the color you want is not listed, send us a message and we will see if that color is in stock or available to order.
How do I pay for my glove repair/relace?
We currently are setup for you to pay with PayPal. You can use MasterCard, Visa, American Express or Discover within PayPal.
How would you ship my glove back to me?
Standard Shipping is USPS Priority mail and will usually arrive in 2-4 business days.
Glove break-in don’ts:
• DO NOT put your glove in the oven.
• DO NOT put your glove in the microwave.
• DO NOT put your glove under your mattress and try to flatten it.
• DO NOT drive over you glove with your car
• DO NOT soak your glove in water
• DO NOT spit in your glove